Comprehensive Global Support Systems
FGFS harnesses the power of its global logistics network and communications systems to deliver genuine Ford parts and support service to on-site locations quickly and smoothly, ensuring customers receive the support they need without hassle.
FGFS has set world standards for OEM warranty-covered service and repairs, on-site mobile service capability, timely parts and accessories delivery, and training.
After Sales & Service
Whether it is a dead battery or a flat tire, vehicle service issues need to be addressed. FGFS understands the urgency, no matter the situation, and provides a suite of 360-degree vehicle service solutions for every vehicle sold. read more ›
FGFS has an extensive global logistics network with a large inventory of parts and accessories that are stocked in strategic locations around the world for immediate delivery.
24-hour shipping, computerized order processing, and expedited parts delivery options, including overnight air freight, makes FGFS worldwide service second to none. read more ›
FGFS offers comprehensive training programs with custom-designed curricula, professional senior-level trainers and a wide variety of courses in multiple languages, helping customers build a world-class maintenance program. read more ›
The mechanical integrity of your assets is crucial. To ensure maximum productivity, FGFS offers lifecycle maintenance profiles that focus on reducing service and maintenance costs.
FGFS 24/7 Technical Service Helpline is ready to help you with any issue at any time, minimizing downtime and reducing costs.
Through FGFS, customers can receive support from the manufacturer’s in-country service locations and local maintenance centers, along with access to an extensive network of equipment service resources. Full manufacturer’s warranties accompany all FGFS products. read more ›
After Sales Solutions
No matter the location, Ford Global Fleet Sales has a network of local dealers providing intelligent solutions for customer maintenance issues. For remote markets and areas without dealerships, it provides fast-deployment mobile service systems to deliver maintenance and repairs.
In urgent cases, FGFS can fly emergency service technicians for issues that cannot be resolved locally and can airfreight parts globally, overnight.
In addition to the comprehensive parts inventories of its affiliated local Ford dealers, FGFS manages a $15 million vehicle parts inventory at its state-of-the-art International Parts Distribution Center in Thailand. With 24-hour shipping, FGFS can deliver the components to keep its customers’ vehicles running no matter the obstacles.
The Cutting Edge Fleet Management System
Ford Global Fleet Sales has been a pioneer in fleet management for more than 25 years. Today, the company manages over 40,000 fleet vehicles in five regions. Its industry leading fleet management system is aided by a global logistics network of service support and parts.
FGFS managed fleets are designed to meet specific project needs with no waste or over investment, while keeping environmental and safety objectives at the forefront. All operations, including fleet management, fleet composition, vehicle selection and modifications, are governed by this approach.
Each vehicle’s life cycle is carefully mapped out, and FGFS maintains an inventory of stock vehicles to serve as backup in the case of an emergency, in addition to fast-deployment mobile service systems ready to support client projects in remote areas where local service is not available.
FGFS planning experts thoroughly assesses a client’s fleet needs and recommends a suite of lean solutions designed around budget requirements, making sure every dollar invested goes towards managing fleets and their assets.
A FGFS fleet management contract service package covers all aspects of fleet creation:
- Vehicle purchase
- Complete maintenance control
- Emergency and mobile service options
- Annual registration renewal
- 24/7 roadside assistance
- Accident management and damage control
- Replacement vehicles
- Comprehensive motor vehicle insurance
- Fleet and individual reporting including IVMS reporting
- Fuel management
- Vehicle disposal
Comprehensive. Worldwide. Reliable.
FGFS Parts Operations provides every part and vehicle accessory required, and is structure to maximize the lifecycle of every product FGFS offers. Its logistics system facilitates fast delivery of parts while ensuring related services reach customers globally.
Where We Operate
FGFS can reach markets the world over with a comprehensive inventory of genuine Ford spare parts from our strategically located distribution center in Thailand’s Free Zone.
All parts are guaranteed and backed by manufacturer warranties.
How We Operate
From our center in Thailand, we serve FGFS’ network with speed and accuracy, employing years of accumulated professional experience and computerized order processing. Parts can be shipped within 24 hours and overnight air freight is possible in the case of emergencies.
FGFS Parts Operations can be highlighted by:
- $20 Million Parts Inventory
- 26,000 binning locations
- 19,000 parts lines
- More than $4 million parts sales/month
- 6.1:1 Stock turn
- First Pick Rate 92%
FGFS has the largest stock of Ford Ranger and Everest parts worldwide.
How You Benefit
FGFS customers enjoy the benefits of a high level of dependability, conscientious follow-up and personal attention. For OEM warranty-covered parts, on-site mobile service capability, timely parts deliveries, accessories and training, FGFS delivers.
To inquire about FGFS Parts and Accessories, click here.
For Peak Performance
Training is an integral part of a maintenance program. It empowers people on the ground to act with knowledge so that clients get the most from their vehicles and equipment. FGFS provides the training employees need to guarantee that clients’ get the most from their field assets. Whether it’s teaching technicians to service with the latest vehicle technology or training drivers to operate vehicles in the safest, most efficient and eco-friendly manner – FGFS is there to make it happen.
FGFS offers custom-designed curricula, professional senior-level trainers and a wide variety of courses. These courses are developed from years of experience with Ford products. Proprietary FGFS tools include engine and transmission on bench, electrical boards, plus tools for diagnosing and testing all electric, mechanical and computerized components. Training professionals use state-of-the-art techniques and equipment that meet the standards of our products.
Among the classes offered:
- Basic Technician — Automotive Fundamentals
- Level 1 — Electrical Specialist
- Level 2 — Electrical & Engine Specialist
- Level 3 — Electrical, Powertrain & Drivetrain Specialist
- Level 4 — Electrical, Powertrain, Drivetrain & Chassis Specialist
Some available operator/driver classes are one-day seminars. Most technician training courses run three-to-four weeks, five days per week.
FGFS training offers a Service Apprenticeship Program including a service certification diploma for the skill levels achieved.
FGFS provides training at our state-of-the-art Training Center in Thailand. We also offer on-site training in air-conditioned, mobile units that can be quickly deployed to a client’s location.
With the right training, employees keep equipment running at peak performance for an extended lifecycle. Skilled employees reduce accidents while meeting deadlines. This helps minimize downtime and ultimately saves you money.
Professional & Responsive
FGFS Technical Support experts create life cycle maintenance plans that meet specific project needs with no waste or over investment, offering competitive parts cost and lower maintenance expenses while keeping environmental and safety objectives at the forefront.
Wherever you operate, FGFS comes to you to service your maintenance needs. FGFS remains committed to delivering world-class customer service and class-leading customer satisfaction.
Conscientious follow-up is how FGFS performs service package contract obligations. Working side-by-side with customers allows technical support professionals to understand the challenges and address them right away. Manufacturer warranty service is crystal clear and performed with diligence and speed. The level of support service is top-of-the-line, as is product quality.
Support Cost Savings
FGFS keeps your operations lean with lifecycle maintenance profiles designed to minimize service costs. FGFS 24/7 Technical Helpline is always available, ensuring minimized downtime and costs. Emergency service technicians are ready to be airlifted within 72 hours’ notice to rapidly solve any problem and reduce downtime.
FGFS provides support at dealer service locations and local maintenance centers, and has access to other equipment service resources. FGFS will render support service to meet each customer’s needs.
Skilled technical support. 24/7 Technical Helpline. Meticulous attention to detail. The FGFS response to client needs.
To inquire about FGFS Technical Support Services, click here.